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response time: We typically respond within 24 hours on business days (Monday–Friday, Eastern time). For urgent issues, email is fastest.

frequently asked questions

is KOOL Events really free?

Yes. The free plan is free forever — no credit card, no trial period, no bait and switch. You get one active event, up to 25 guests, smart checklists, budget tracking, vendor list, RSVP page, and run of show. Upgrade when you need more.

what does the pro plan include?

Pro unlocks unlimited events and guests, smart timelines, automated email sequences, QR check-in, conditional RSVP logic, custom event branding, and event etiquette manual. Unlimited plan adds the war room, guest intelligence, white-label RSVP pages, priority TKG consultation booking, and more.

can I use KOOL Events for a wedding?

Absolutely. Weddings are one of the event types KOOL was built for. The checklist engine has hundreds of wedding-specific tasks organized by timeline — from 12 months out to the morning of. The vendor manager, budget tracker, and run of show are especially useful for weddings.

can I collaborate with a co-planner or vendor?

Collaboration features are on the roadmap. Right now KOOL is designed for a single planner per event. You can share your RSVP link with guests, but real-time multi-user collaboration is coming in a future update.

how do I share my RSVP page with guests?

From your event dashboard, go to the Guests section and tap 'share RSVP link.' This generates a personalized link you can send via text, email, or social media. Guests can confirm attendance and add their details without needing a KOOL account.

can I cancel my pro or unlimited subscription?

Yes, anytime. Go to your account settings → subscription → cancel. You keep access until the end of your billing period. No cancellation fees.

I forgot my password. how do I reset it?

On the login page, tap 'forgot password' and enter your email. We'll send a reset link within a few minutes. Check your spam folder if it doesn't arrive.

how do I delete my account?

Go to account settings → danger zone → delete account. This permanently removes your account and all associated data within 30 days. This action cannot be undone.

is my event data private?

Yes. Your events, guest lists, vendor info, and budgets are private to your account. We don't share your data with third parties for advertising, and we don't use your event data to train AI models. Full details in our privacy policy.

what devices and browsers does KOOL support?

KOOL Events works on any modern browser (Chrome, Safari, Firefox, Edge) on desktop, tablet, and mobile. The native iOS and Android apps are available on the App Store and Google Play.

still stuck?

If you didn't find what you needed, just ask. We're real people who love events and want your planning to go smoothly.

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